FAQs

 

What types of products do you offer?

At Baby Fuel & Hydration, we provide a curated selection of essential baby products. Our offerings include gentle yet effective bottle cleaners and innovative sippy cups designed for comfortable grip and easy drinking. Each product is selected to ensure safety and practicality for both parents and their infants.

Are your products safe for my baby?

Yes, all of our products are rigorously tested to meet safety standards. We prioritize high-quality materials that are free from harmful chemicals, ensuring that they are safe for your baby’s use during feeding and hydration.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase. For more details, please refer to our return policy section.

How can I initiate a return?

To start a return, please contact us at sodaisahmadi78@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.

Do you offer exchanges for your products?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Can I return sale items or gift cards?

Unfortunately, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be refunded to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card company.

Do you ship internationally?

Currently, we focus on domestic shipping within the United States. For international inquiries, please contact us directly to discuss potential options.